2014 User Experience Awards

The Premier Awards for Exceptional Digital Experience

Boeing Mobile Maintenance Application Suite Details

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View this Submission's Case Study


Boeing’s Mobile Maintenance Application Suite helps maintenance professionals perform faster, more accurate repairs to aircraft.



The Boeing Company, in collaboration with airlines from around the world, has created a set of mobile applications that will improve the efficiency of airplane repairs by providing line mechanics with planeside access to technical information and maintenance tracking records needed to quickly perform non-routine maintenance tasks. This improved efficiency helps airlines to achieve schedule reliability and avoid costly maintenance-related flight delays or cancellations, providing reduced costs and bottom line benefits for airline maintenance operations. On-time performance also enhances the overall airline passenger experience, fostering trust and loyalty from the airlines’ customers.



Live Project Link: http://vimeo.com/85755116

Why is this project worthy of a UX Award:

In an industry where customer satisfaction is measured by schedule reliability, these products introduce a paradigm shift in the maintenance process for commercial airplanes that help drive customer satisfaction. Created and designed based on customer input from airplane maintenance professionals, Boeing’s suite of mobile maintenance products brings the benefits of mobility to the maintenance community, helping airlines to improve the overall passenger experience by providing on-time performance, while avoiding costly maintenance-related schedule delays – all of which can result in an improved financial impact to the bottom line for airlines.



Submitted By: The Boeing Company - Digital Experience Management - Digital Aviation; and EffectiveUI

Client Name: Boeing Commercial Aviation Services

35 votes, average: 3.06 out of 535 votes, average: 3.06 out of 535 votes, average: 3.06 out of 535 votes, average: 3.06 out of 535 votes, average: 3.06 out of 5
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