UX Awards

The Premier Awards for Exceptional Digital Experience

Electronic discovery analytics and visualization on Ringtail Details


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Ringtail delivers a visual approach to document review so legal teams can easily master projects.

Document review during e-discovery is a time consuming, expensive process. Legal teams use document review software to review materials associated with the case and determine what e-mail and business documents are relevant to the proceedings.

In many instances the volume of this electronic evidence can quickly overwhelm the review team. To help address this problem, software vendors have started to introduce machine learning – a heady combination of statistics and computer science algorithms - to their document review applications. Sometimes called computer assisted review, technology assisted review or predictive coding – these additions are intended to help legal teams accurately classify every document in the matter.

But lawyers, in general, are a non-technical audience. Wading into the complexities of advanced math can quickly become more problematic than reviewing millions of documents. More comfortable with clear decision points than ambiguity these users need software which can help them see beyond the raw numbers and into what the numbers mean in terms of hours and dollars to support the review project. They also need a solution that they can explain and defend in front of a judge and jury.

Why this project is worthy of a UX Award:

FTI Technology developed an interactive, machine learning visualization, which combines key data and decision points in ways that allow legal teams to quickly identify a correct path through the project. This innovative layering of the data allows for rapid insight and even more rapid decision making.

Nobody has done this in this industry (e-discovery): build an enterprise grade data visualization on top of something that ultimately has to be defensible to the court, but behaves like a consumer product. By layering this data, we’ve taken days off the task, and by consumerizing the experience, we’ve taken time off the training as well.

Submitted By: FTI Consulting

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